Using TeamViewer To Allow Support Team To Access Your Machine

TeamViewer Link

To allow us to connect to your machine please click the link below to start downloading TeamViewer.

TeamViewer download link

You will see the following screen when you connect to the website

Teamviewer Downloading Screen

When TeamViewer opens you will see a screen with an ID and a Password which will allow us to access your computer

Teamviewer User ID and password

(Note: The password is only valid for the current session. Once the session is closed access to your computer is not allowed without a password which is randomly generated for each session)

For instructions to open and run TeamViewer on a specific browser please choose your browser

Mac Users

If you see the message: 

"TeamViewer QuickSupport.app" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

Teamviewer quicksupport
Click OK to clear the message.

  • Go to System Preferences > Security & Privacy > General
  • In the Allow apps downloaded from section  - it will say TeamViewer was was blocked from use because it is not from an identified developer.
  • Click the Open Anyway button to allow TeamViewer to open

Open Anyway option

  • Another warning will appear with the first message "TeamViewer QuickSupport.app" can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.
  • Click Open
  • A Review System Access  window will then open

Review system access options

  • Under Screen Recording and Accessibility click the Request Access button for each (close the dialog window that opens to quit the app)
  • You'll then see a button to Open System Preferences where you can tick the box for TeamViewer QuickSupport
  • Close the System Preferences and Review System Access windows
  • You will then see the Texthelp Allow Remote Control window with your ID and Password for the session

IID details

Using Chrome

Once the download completes in the lower left corner of your screen

TeamViewer download file

Click the dropdown arrow on the right and choose Open

TeamViewer download file 2

Using Firefox

Choose Save File to save the file in Firefox Downloads

TeamViewer Firefox download

When the download completes, click the Download button in the upper right on the Firefox toolbar

TeamViewer Firefox download file

Using Microsoft Edge

Once the download completes, click Run

Teamviewer Edge Run option

Using Safari

Click on the Safari download button in the upper right corner of the Safari browser window and then double click on the download box to open the program

Teamviewer Safari download

Click Open to run the program

Teamviewer Safari download file option

Using Internet Explorer

Teamviewer Internet explorer file

Once the download completes, click Run