Technical Support Policy

Texthelp provides free technical support to registered users of the most current versions of our software*. If you haven't done so already, please register your software with us including your contact details and your serial number or product code.


*Current Versions Eligible for Free Technical Support

Platform

Release

Read&Write for Windows (12)

Windows

April 2017

Read&Write for Mac (7)

Mac

April 2017

EquatIO

Windows, Mac, Chromebook

April 2017

WriQ

Windows, Mac, Chromebook

February 2017

Fluency Tutor for Google

Windows, Mac, Chromebook

February 2017

Snapverter

Windows, Mac, Chromebook

March 2017

Read&Write for Google Chrome

Windows, Mac, Chromebook

February 2017

Read&Write for iPad

iOS

January 2015

Read&Write for Android

Android

January 2015

Read&Write for Windows 11.5

Windows

21/01/2015

Read&Write 6 for Mac

Mac

28/05/14

Browsealoud

Windows, Mac, iPad, Android

February 2017


Out-of-Date Versions no longer supported. 

Please contact Texthelp for information on upgrading.

Platform

Read&Write 11.0 / Read&Write 11.0 Gold

Gold

Read&Write 10 / Read&Write 10 Gold

Windows

Read&Write 9 / Read&Write 9 Gold

Windows

CopyCert

Windows, Mac, Chromebook

g(Math)

Windows, Mac, Chromebook

iReadWrite

iOS

Read&Write 5 Gold for Mac

Mac

English Hero

Windows

Read&Write Tutor

Windows

Read&Write 4 Gold for Mac or earlier

Mac

Read&Write 8.1 Gold or earlier

Windows

Read&Write 8.1 or earlier

Windows

Browsaloud 6 or earlier

Windows

PDFAloud 2 or earlier

Windows

PDFAloud 3 (Boxed Product)

Windows

Texthelp 98

Windows

ScreenReader

Windows

Wordsmith

Windows


Technical support policy is subject to change at any time without notice.

Please note: We only provide free support for products purchased from authorised resellers.  Products purchased from unauthorised resellers on eBay or Amazon are NOT eligible for free support.