Unlock the Power of MindView: Check Your Connection Settings
MindView needs to communicate with a few key domains to deliver its fantastic features, especially for collaboration and online documents.
Please ensure your system allows access to the following essential domains:
| Service | Address | Why it’s Critical |
| Authorization | https://accounts.matchware.com | This is your key to subscription access! |
| MindView Online | https://www.mindviewonline.com | Essential for online document work. |
| MindView Drive | https://www.sharedworkspace.com | Essential for collaboration and file storage. |
| MindView Assist | https://api.mindview.app | Keeps your application running with the latest tools. |
| MindView AI | https://ai.mindview.app/ | Gives you access to exciting AI features! |
| Help & Quick Start | https://help.matchware.com | For instant access to guides and support. |
The Fast Fix: Update Your Security Certificates
MindView uses the native Windows connection tools (called WinINet) to communicate securely. The most common reason for a connection error is that your system's Root Certificates—which are like digital ID cards—are a bit out of date. If they're outdated, your system blocks access to non-validated sites.
Important Initial Checks:
Update Windows: Make sure your Windows operating system is fully updated! This automatically updates your security certificates.
Check Your Proxy: If you use a network proxy, ensure it is configured to allow communication to all the domains listed in the table above.
Option 1: Adding Domains to Trusted Sites (Easy & Recommended)
This adjustment tells your system to trust our domains completely.
Open Internet Properties from the Windows Control Panel.
Go to the Security tab.
Select Trusted sites and click the Sites button.
Add each of the addresses listed above and click Add.
Option 2: Disabling Certificate Validation (A Powerful Workaround)
If MindView is still having trouble connecting, we can temporarily turn off the strict certificate validation.
This is especially useful if you can't update your Root Certificates right away.
Open Internet Properties from the Windows Control Panel.
Go to the Advanced tab.
Scroll down to the Security section.
Uncheck the following items:
“Check for publisher’s certificate revocation”
“Check for server certificate revocation” (Requires a restart!)
“Check for signatures on downloaded programs”
Option 3: Manual Security Certificate Update (For Advanced Users)
You can force a manual update to your security certificates for a definitive fix.
Download the updated certificates:
Start the Command Prompt (search for
cmd).Run the command:
certutil –generateSSTFromWU trc.sst
Install the updated certificates
Start Powershell (search for
powershell).Run the following two lines (replace <path to root certs> with the actual file path):
$sst\_file = (Get-ChildItem -path <path\ to\ root\ certs>\\trc.sst)$sst\_file\ |\ Import-Certificate\ –CertStoreLocation\ Cert:\\LocalMachine\\Root
This final adjustment will fully implement the change and get you back to creating fantastic mind maps!