My PDFs, ePubs and Kes files won’t open

When you use Read&Write for Google Chrome, your PDFs, ePubs and Kes files in Google Drive should open with the Texthelp PDF Reader toolbar at the top. If you’re not seeing the PDF Viewer  toolbar, you should check the following:

1.  Authorize the Extension

When you first install Read&Write for Google Chrome, you must authorize the extension to access your Google Drive. If you’re not sure if this has been done, look for the purple Read&Write icon on the right side of the Chrome address bar.

Read&Write for Google Chrome Extension Icon

Click on the icon, and you may be asked to grant permission to Read&Write for Google Chrome.

This will prompt to grant access to the extension

Read&Write for Google Chrome Permissions Screen

Click the Allow button when prompted.

Other Permissions Required

When you collect Highlights or use the Vocabulary Tool you will also be prompted to grant access

Read&Write for Google Chrome Permissions Screen

Click the Review Permissions button (Clicking Cancel will not allow these features to work)


Read&Write for Google Chrome Permissions Screen

Click the Allow button on the next screen to grant access


Read&Write for Google Chrome Permissions Screen

You have granted access when this screen appears. Click the X to close the dialog box


2.  Use By Default

If you’re still not seeing the Read&Write for Google Chrome toolbar in your PDFs, you should check that Read&Write for Google Chrome is set as the default app to open files in Google Drive

To set as default please read Use by Default