Read&Write 11.5 (Windows)

I can’t get my PDFaloud buttons enabled

06/07/2017Texthelp Support
If you’ve opened a pdf document and the buttons on the PDFaloud toolbar are greyed out, this is due to the security settings on the pdf document.  Some publishers will protect the content of their document.  This means PDFaloud c...

I can’t find the MSI to deploy across my network

06/07/2017Texthelp Support
The Read&Write MSI is available for download from the Essentials website To get the Read&Write MSI:- Enter your Read&Write  serial number at the Essentials website Once logged in, click on Download Inst...

I’m getting a server error when Voice Notes are played back

06/07/2017Texthelp Support
If you get a Server Execution failed message when Voice Notes are played back in your document, this can easily be fixed by following these steps: Go to Start > Control Panel > Programs and Features Click on Turn Window...

Using a Terminal Server

06/07/2017Texthelp Support
If you want to use Read&Write on a Terminal Server, you should use the Local MSI Install  option. To install on Terminal Server, you need to disable audio-redirection for the terminal server session. The Terminal Server will also need t...

I get a message that activation was unsuccessful

06/07/2017Texthelp Support
(This applies to single user licenses only)  If this message is displayed check if a file called  rwl.dat exists in C:\texthelp on your computer.  If this file exists, delete rwl.dat and run Read&Write again. If...

How to configure on a Citrix server

06/07/2017Texthelp Support
You can use Read&Write on Citrix. You need to use the local MSI option and install this on the Citrix server rather than locally on the workstation. If you are using  ICA client then Audio can be played on the client without a sound...

How to change PDF Aloud speech settings

06/07/2017Texthelp Support
PDF Aloud uses Read&Write's speech settings .  To change your settings: Open Speech Options from the drop down list beside the Play button on the Read&Write toolbar.    Sel...

Configuring the MSI before deploying it

06/07/2017Texthelp Support
To help with deployment, an MSI Admin Tool is available to pre-configure the Read&Write installer.  To access the MSI Admin Tool:- Enter your Read&Write serial number at the Essentials website. Once logged in, click...

No sound on Read&Write Mobile

06/07/2017Texthelp Support
When using Read&Write Mobile, Read&Write 30 day trial or Read&Write Enterprise,  User Account Control (UAC) on the computer must be enabled to allow speech to function The Mobile and 30 day trial versi...

How to get more voices

06/07/2017Texthelp Support
We have a number of additional voices that can be downloaded and installed on your computer for Read&Write.  To download these voices:- Go to the Essentials website and enter your serial number . Once logged on, click on...