My Subscription isn’t getting premium features

If you have a premium subscription for Read&Write for Google Chrome and features on the toolbar are greyed out and/or are seeing the message Learn more about our premium features please go through the checklist below

Read&Write for Google Chrome Freemium ToolbarThe Read&Write for Google Chrome toolbar with premium features greyed out

Check that you are signed into both Chrome and Google Drive

You must be signed into both Chrome and Google Drive with the email address with the email address that was used for your Read&Write for Google Chrome subscription in order to have the extension authenticate your Chrome profile:

Type chrome://settings in the Chrome address bar and verify the Chrome account*

Sign On Settings

In Google Drive click on your image in the upper right to verify your account

Google Drive Account

*If you have multiple Chrome accounts, please note that account settings are not automatically shared between different accounts. Extensions such as Read&Write for Google Chrome will not be available in other profiles unless you have also added it to those accounts.

For more information about using multiple Chrome accounts, please read Sign in to multiple accounts at once

For more information about being signed into Chrome please read Sign in or out of Chrome

Check to make sure that your Chrome account is syncing

In the upper right corner in Chrome you should see your username on a tab (you won't see this on a Chromebook)

Chrome Name Tab

If there is a yellow triangle next to the name, click the icon and it will prompt to sign in again

Chrome Triangle

Disconnect your account from the device

If you don't see a yellow triangle in the username tab, please read Sign in or out of Chrome and follow the instructions to disconnect the account using the instructions for Computer

Note: Disconnecting an account from a device does not delete the account. Chrome accounts are cloud based and cannot be deleted. Signing back in and resyncing the account will restore the account to the device

Make sure Chrome is up to date

Type chrome://help in the Chrome address bar and apply any available updates.  If Chrome is up to date you will see this notification

Chrome Up to Date

Grant permissions for Read&Write for Google Chrome

Please follow the instructions in Allowing or removing permissions to remove permissions and then grant access when prompted

Check to make sure Read&Write for Google Chrome is associated with Docs

Open Google Drive. Once in Google Drive click the Settings icon (looks like a gear in the upper right corner) and go to Settings > Manage apps

Google Drive Settings Button

Locate Read&Write for Google Chrome and tick the Use by default button if it is unticked

Manage Apps

Read&Write for Google Chrome will now be associated with any PDF or ePub files

Note: Word docs uploaded to Google Drive are not compatible with Read&Write for Google Chrome, only Google Docs can be used with the toolbar