On Microsoft Windows you may find that ClaroRead does not play in Adobe Reader with highlighting. Disabling Protected Mode may fix this.
- Open Adobe Reader, open the Edit menu, and select the Preferences menu item.
- From the Categories list at the left select “Security (Enhanced)”
- Uncheck “Run in AppContainer” at the top.
- Restart Adobe Reader and try reading with ClaroRead again.
If this does not work:
- Open Adobe Reader, open the Edit menu, and select the Preferences menu item.
- From the Categories list at the left select “Security (Enhanced)”
- If this does not work, try unchecking “Enable Protected Mode at startup”
- Restart Adobe Reader and try reading with ClaroRead again.
If this does not work:
- If Adobe Reader is showing a message “Protected View: This file originated from a potentially unsafe location, and most features have been disabled to avoid potential security risks” then click “Enable All Features” and try again.
- You can disable this entirely by changing “Protected View” to “Off” in the same “Security (Enhanced)” tab. Then you will never see this message again (but you will not be protected by Protected View for any PDF files).
This applies to Adobe Acrobat Reader DC and Adobe Acrobat DC too.
You can also switch to using ClaroPDF, our accessible, fast and self-voicing PDF reader for Windows, which is included with ClaroRead.