My PDF isn't reading

If you’ve scanned documents to PDF format, they may need to be OCR'd (Optical Character Recognition) in order to be readable. A scan may produce a PDF that is actually an image that contains text that is not readable. Our Texthelp PDF Reader will show when a PDF doesn't have accessible text:

Inaccessible PDF

This means that the text in the PDF is inaccessible and cannot be read or selected using the Texthelp PDF Reader toolbar. The PDF will need to be scanned in order to make the text readable.

We have a Chrome app called Snapverter that is used for converting files to be accessible.  A trial version of Snapverter is available Chrome Web Store.

(Note: Some publishers secure their content where they may not be allowed to be converted. In this case you will have to contact the publisher to see if they have an accessible version of the publication)

For more information about getting the best OCR results, please read How to get the best OCR results


If you have Snapverter 

The message under the toolbar will say: Click here to convert it now with Snapverter... 

RW Google PDF Viewer Toolbar.png

Just click the link and Snapverter will convert the file for you! For information on how to use Snapverter please read How to use Snapverter.