URLs to whitelist for Texthelp products
If you have a premium subscription for Read&Write for Google Chrome and features on the toolbar are greyed out and you're seeing the message Learn more about our premium features, this means your account hasn't yet been authenticated.
There may be an occasion where you’ll need to sign out of Chrome and disconnect your account to get extensions working. Please follow the instructions in the Google Chrome support article Turn sync on or off in Chrome.
If you've purchased a single license for Read&Write and you'd like to activate Read&Write for Google Chrome, you should have received your product code by email which you can use to activate your subscription.
Read&Write for Google Chrome Service Level Agreement
What to do if Read&Write for Google Chrome web toolbar won’t open on a website
If you do not see the Read&Write for Google Chrome purple puzzle piece Read&Write for Google Chrome icon when you open Google Docs or Slides or the icon is missing on your Chrome toolbar, you may need to re-enable permissions.
If you click on either the Read&Write for Google Chrome web toolbar icon or the Google Docs or Slides toolbar tab and the web toolbar and/or Docs/Slides toolbar don't open, it's likely that permissions haven't been fully granted for Read&Write for Google Chrome.
If you’re trying to create a Vocabulary List and it’s coming up blank, make sure that you have used the Highlighters on the Read&Write for Google Chrome toolbar first to highlight the words you want in your list.
With improved accessibility you can open the Read&Write for Google Chrome toolbars and select features with your keyboard.