If you have a premium subscription for EquatIO and the toolbar is inaccessible outside of Google Docs, you see an "Upgrade" option, or if you receive the "Oh no!" error, please go through the checklist below to ensure you receive premium features as soon as possible
1) Check that you are signed in to the Google Chrome Browser
Type chrome://settings in the Chrome address bar and verify the email shown is the same as the email your EquatIO subscription is tied to
2) Check to make sure that your Google Account is syncing
In the upper right corner of the Chrome browser you should see your username on the tab (Note: You will not see this on a Chromebook)
If you see a yellow triangle or red circle next to your name, click the icon and you will be prompted to sign in to the Chrome browser
3) Disconnect your account from the device
If you don't see a yellow triangle or red circle in the username tab, please click here and follow the instructions in option 1 to disconnect the account using the instructions for Computer
Note: Disconnecting an account from a device does not delete the account. Chrome accounts are cloud based and cannot be deleted in this manner. Signing back in will restore the account to the selected device.
4) Update Google Chrome
Type chrome://help into the Chrome address bar, and this will apply any available updates automatically. If Chrome is up to date you will be shown this notification:
5) Grant permissions for EquatIO
Please click here and follow the instructions to remove permissions and allow access when re-prompted.
6) Remove and re-add the EquatIO extension
Type chrome://extensions in the Chrome address bar, which will bring you to your list of extensions. Click on the trash can icon next to EquatIO, which will remove the extensions. Re-add the extension through the Chrome Web Store link here.