My EquatIO isn't showing premium features

If you have a premium subscription for EquatIO and the toolbar is inaccessible outside of Google Docs, you see an "Upgrade" option, or if you receive the "Oh no!" error, please go through the checklist below to ensure you receive premium features as soon as possible

1) Check that you are signed in to the Google Chrome Browser

Type chrome://settings in the Chrome address bar and verify the email shown is the same as the email your EquatIO subscription is tied to

Sign On Settings Screenshot.png

2) Check to make sure that your Google Account is syncing

In the upper right corner of the Chrome browser you should see your username on the tab (Note: You will not see this on a Chromebook)

Chrome Name Tab Screenshot.png

If you see a yellow triangle or red circle next to your name, click the icon and you will be prompted to sign in to the Chrome browser

Chrome Triangle Screenshot.png

3) Disconnect your account from the device

If you don't see a yellow triangle or red circle in the username tab, please click here and follow the instructions in option 1 to disconnect the account using the instructions for Computer

Note: Disconnecting an account from a device does not delete the account. Chrome accounts are cloud based and cannot be deleted in this manner. Signing back in will restore the account to the selected device.

4) Update Google Chrome

Type chrome://help into the Chrome address bar, and this will apply any available updates automatically. If Chrome is up to date you will be shown this notification:

Chrome Up to Date Screenshot.png

5) Grant permissions for EquatIO

Please follow the instructions to remove permissions and allow access when re-prompted here.

6) Remove and re-add the EquatIO extension 

Type chrome://extensions in the Chrome address bar, which will bring you to your list of extensions. Click on the trash can icon next to EquatIO, which will remove the extensions. Re-add the extension through the Chrome Web Store link here.