When I open my software I get an activation error

If you have activated Read&Write for Mac (6) but you open the software and see this error, There is a problem with your License Activation. Please contact Texthelp Ltd


Problem with Activation window


then please follow the steps below to resolve: (**Note you will need your serial number to reactivate the software**)

  1. On your hard drive go to Users > Shared


Users Shared location window


 

  1. Click into the Shared folder and there will be a Read&Write Gold folder. Delete the Read&Write Gold folder. To delete the folder right click on the Read&Write Gold folder and select Move to Trash

 

 Move to Trash drop down window



 

  1. Now open Read&Write for Mac (6) again and go through the activation process and once completed open the software and the toolbar will load