This information pertains to any sites using a Group License with Read&Write for Google Chrome
If an unlicensed user - a user that is not in the group - is seeing the extension, there are a few potential causes:
The user denied the extension
This will block our checks so we can't tell that the extension should be hidden. Users who want the extension hidden must allow the extension access so it can check our servers.
- To allow the extension access, click on the R&W puzzle piece in the toolbar:
- You’ll see the Permissions Request screen pop-up:
- By clicking Accept you allow the extension access so it can check our servers.
The user isn't actually logged in under that account
- If you have multiple Google accounts, such as a school email address and a personal email address, you might want to set up separate Chrome profiles for each Google account. This allows you easily switch back and forth between them, and keep your bookmarks, extensions and other account information separate. Details on how to do that can be found in the Google Support article Sign in to multiple accounts at once
- A firewall is blocking requests to rw.texthelp.com/access. (More information about whitelisting URLs can be found in URLs for Whitelisting Read&Write for Google Chrome/Texthelp PDF Reader)
- You can install the Read&Write for Google Chrome Diagnostics Tool from the Chrome Web Store. The diagnostics tool can check firewalls and can also help confirm the user is actually logged correctly.