My PDFs don’t open with the Texthelp PDF Reader

Setting PDF Reader as Default

If you open a PDF and it doesn’t open with the Texthelp PDF Reader, a setting needs to be changed in Google Drive to set it as the default option


  • Click the Settings gear in Google Drive under your profile image

 Google Drive Settings Button.png

  • In the Settings menu go to Settings
  • In Settings go to Manage Apps, then scroll down to Texthelp PDF Reader and tick Use by default

 Use by default.png


Note: If you do not want the Texthelp PDF Reader to be the default, you can still use it with any PDF. In Google Drive right click on the PDF  file name and choose Open with and then select Read&Write for Google Chrome™.

Open With.png


PDFs Won’t Open After Installing the Texthelp PDF Reader

If PDFs won’t open after installing the Texthelp PDF Reader please check the following:

In the Chrome Omnibox (address bar) check on the right end to see if the Chrome pop-up blocker is enabled:

When you first open a PDF the message below will appear briefly

Popup blocked screenshot.png


Followed by a notification that a pop-up was blocked

2017-08-15 08_19_09-Popup Blocked 0.png


To allow pop-ups for the Texthelp PDF Reader, click the pop-up warning icon and select Always allow pop-ups from https://pdf.texthelp.com


Popup Blocked 1.png

You can then refresh the page (F5) or click the refresh button to the left of the address bar



If you see the screen below and nothing happens with you click Google Sign In

Google Sign In Screenshot.png

The permissions window Chrome requires is open in a new tab and may be behind the screen your PDF is open with. Check your open tabls to locate the permissions screen.

Click Allow to grant access

Sign in - Google Accounts Allow Access.png



PDFs Don't Open from Web Pages

 For this to work, you need to go your Extensions page (type chrome://extensions in the address bar in Chrome), find Texthelp PDF Reader and check the box that says Allow access to file URLs.

Allow access to file URLs.png

 

PDFs will then open with the Texthelp PDF Reader toolbar

 

PDF Reader Toolbar Screenshot V 1.0.11.pdf.png