I am not receiving premium features of Read&Write or EquatIO

If it has been more than 24 hours since you signed up for Free for Teachers and you are not receiving premium features of Read&Write or EquatIO, please read below.

Read&Write for Windows and Mac or EquatIO for Windows and Mac

Check to make sure that the email you use to sign in to Read&Write or EquatIO is the same email that you registered with on the Free for Teacher form.

For Read&Write, click on the person icon on the toolbar.

Read&Write for windows Sign in icon

For EquatIO, click on EquatIO logo on the left hand side of the toolbar, Options, and then Profile.

Equatio Sign in icon

If you entered the incorrect email on the Free for Teacher form or you think you made a typo, please email support@texthelp.com.

Read&Write for Google Chrome or EquatIO for Google Chrome

Check to make sure that you are signed into the Chrome browser with the same email that you registered with on the Free for Teacher form.

To check what email is signed into Chrome, copy and paste chrome://settings into your URL bar.  The email listed at the top of the settings page will be the email that is logged into Chrome.

Google chrome signed in account

If different, you can sign out of Chrome and sign back in with the correct email or click on manage people and add that email to the list of Chrome accounts.  

If you entered the incorrect email on the Free for Teacher form or you think you made a typo, please email support@texthelp.com.