After you have successfully completed the assessment for the certificate wait a few minutes and then refresh the page. In the course below the Certified User Assessment is the Texthelp Level 1 Certified User certificate.
Click on this, then click on Get Your Certificate. This will open a separate window with your certificate. From this window you can print it or download.
If the link to the certificate still fails to become enabled try logging out and in again. If you continue to have problems accessing your certificate email Jackie Prentice (email@example.com) with the name of the certificate and the email address with which you log in to the Training Portal.