Why Can’t I Get Text To Read In Microsoft Word With Read&Write v11.5?

If you try to read text in Word and it won't work or if Read&Write closes, this can happen after updates to Office are installed. In this case files used by Read&Write and Microsoft Word needs to be repaired.  To do this:

1. Close any programs that are open on your computer
2. Go to Control Panel > Programs and Features

3. Find Microsoft Office in the list of installed programs and click on Change

4. Choose the Repair option, and click Continue

5. Once your repair of Microsoft Office has completed, open Read&Write and use it to read your document.

For Network Admins

Read&Write needs a specific number of registry keys to be present so it can connect to Word. They are listed below:

Office XP (Typelib value is 8.2)

HKEY_CLASSES_ROOT\Interface\{00020910-0000-0000-C000-000000000046} to {00020A02-0000-0000-C000-000000000046}

Office 2003 (Typelib value is 8.3)

HKEY_CLASSES_ROOT\Interface\{00020910-0000-0000-C000-000000000046} to {00020A02-0000-0000-C000-000000000046}

Office 2007 (Typelib value is 8.4)

HKEY_CLASSES_ROOT\Interface\{00020910-0000-0000-C000-000000000046} to {00020A02-0000-0000-C000-000000000046}

Office 2010 (Typelib value is 8.5)

HKEY_CLASSES_ROOT\Interface\{00020910-0000-0000-C000-000000000046} to {00020A02-0000-0000-C000-000000000046}

This needs to be done if a Microsoft Office Update has removed or changed these registry entries or as a result of the initial Office installation.