List of Activation Errors and Solutions.
| This is an uncommon error caused by the computer's system clock changing too much. To fix this, contact Claro for a "FixClock" key and further instructions. | |
The key you entered is already expired. Please enter a new key. | May appear after key entry. The key is valid but has expired. The user will require a new key with a valid expiry date. | |
The key you entered does not appear to be valid. Please try again. | May appear after key entry. The key has been entered incorrectly or is invalid. If the key has definitely been entered correctly then try a new key. If this still fails contact Claro. | |
This key has been used too many times. Contact sales. | May appear during online activation. The software has been activated on too many machines. Either issue a new key or contact Claro to have the limit changed. | |
| Failed to activate. Contact support. | May appear during online activation. There was an unexpected error whilst performing online activation. Contact Claro for assistance. | |
Failed to connect to online authentication server. Please ensure you are online and try again. | May appear during online activation. The program could not contact the Claro authentication server. Ensure the computer has internet access and try again. If this continues to be a problem, contact Claro. |